退换政策

退货规则 – Returns Policy

1. 无理由退货 - No reason for return

对于在Speedo中国官方商城购买的货品,您可以在收到货品之后的7天内 (以物流单据上的签收日期为准)以任何理由或无理由退换货。但是,退回的货品必须满足下述“退货条件”。减价、促销货品适用相同条件。

  • a)货品保持完好、未经使用、洗涤或修改;
  • b)如开具发票或附有赠品,发票/赠品要与商品同时退回;
  • c)请保持商品的外包装完好无损,商品附件、说明书、吊牌等齐全,不影响二次销售;
  • d)请提供Speedo中国官方商城发货单;

Speedo China (speedo.com.cn) allows you to return items within 7 days (using the date you signed the logistics company invoice as reference) for any reason, or if there is no reason. However the goods to be returned must fulfil the requirements below. This is the same for discounted and promotional products.

  • a)Item is still in good condition, not been worn, used, washed, or mended
  • b)If a fapiao or free gift was issued with the order this must also be returned with the item(s)
  • c)Please keep the original packaging including item appendix, instruction manual, swing tags etc. so as not to affect the reselling of the product.
  • d)Please provide the Speedo China invoice that was sent
2. 有质量问题的商品退货 - Return of faulty items

对于在Speedo中国官方商城购买的存在质量问题的产品,请立即与我们的客服团队取得联系,经售后服务中心检验属实,90天内均可退换。

请注意,以下情况均不能被认可为质量问题:

  • a)小线头、毛边(服装类商品较为常见)、因显示器不同而产生的色差(显示器不同,色差难以避免)、厚薄争议(个人定义不同无法鉴别)、走线、手感、衣服细节方面以及您个人主观意愿变化等因素。
  • b)在选择尺码时,请您参考尺码表,选择适合自己的尺码,客服人员只能提供建议,不作为您最终购买的依据。
  • c)由于测量尺寸中可能存在无法避免的误差。商品具体尺寸的参数需以实物为准。退货时, 请提供Speedo中国官方商城发货单; 如开具发票或附有赠品,发票/赠品要与商品同时退回。

In the case of a damaged or defective item from Speedo China (speedo.com.cn), please contact our customer services team as early as possible. After inspection by our after-sales team we will replace the damaged item with a new one if it is within 90 days of purchase.

Please see below for a complete list of reported quality issues that we cannot approve.

  • a)Small threads, raw edges (the kind typically seen in apparel), colour differences due to different computer monitor settings, dispute on thickness, stray threads, feel, particulars of the apparel that are your personal and subjective opinion.
  • b)When choosing a size you should consult the sizing chart. Customer service agents can only advise, they are not responsible for your final decision.
  • c)Discrepancies when measuring for size are unavoidable. When returning the item please include the Speedo China invoice and fapiao/free gift (if provided).
3. 不接受退换的情况 - Conditions where a return will not be accepted
  • a)非Speedo中国官方商城;
  • b)定制货品;
  • c)被消费者加工处理、弄脏或损坏并且不适合第二次销售的产品;
  • d) 根据法律规定消费者无权退货的其他情形。
    本店购买的商品,不能在线下实体店退货;线下实体店购买的商品也不能在本店退货。
  • a) Non-inclusion of the Speedo China invoice
  • b) Custom-made goods
  • c) Where the item(s) have been damaged or dirtied by the consumer and are now not fit for resale
  • d) Where according to the law the consumer does not have the right to return the item(s)
  • Items bought on this online store cannot be returned to physical stores; items bought in physical stores cannot be returned online.

退换货流程- The process of returning items

如有退换货要求,请事先与我们的客服取得联系,申请退换货。

  • 1.如遇残次退换货,需要消费者根据要求发送残次产品照片至客户服务部门。客户服务部门审核退换货条件后,通过邮件将退货申请表发送给消费者。
  • 2.顾客填写退换货申请表。
  • 3.顾客需将退换货商品连同购物清单、赠品、配件、发票(如订购时有索要发票)一起退回。

For specific circumstances please speak to customer services.

  • 1.In the case of defective product, the consumer may be required to send photos of the product in question to the customer service department. The customer service department after inspection of the product/photos will send a Returns Form to the consumer via email.
  • 2.The consumer should fill in the Returns Form
  • 3.The consumer should return the item along with the invoice, any complimentary gifts, any accompanying parts, and the fapiao (if provided).

退换货邮寄及邮费说明- Mailing and Postage Fees

请您注意,Speedo不接受到付、平邮、挂号信等寄回的退件。

  • 1.7天无条件退换货,订单寄回运费由顾客承担,订单换货寄出满足包邮条件时,寄出运费将由Speedo承担。
  • 2.由于质量问题引起的退换货,运费由Speedo承担,请与客户服务部门联系并确认商品质量问题后,将商品寄回,运费稍后将会根据实际金额退还给消费者。

Please note that Speedo China cannot accept returns sent by surface mail, registered mail, or collect postage.

  • 1.Postage fees for items returned for no reason within 7 days will be covered by the consumer. Postage fees for orders being returned that fulfil the return conditions will be covered by Speedo China.
  • 2.For the return of defective goods, the postage fees will be covered by Speedo China. Please contact customer services to confirm the product has a quality issue before sending the product back to us. Any postage costs will be returned to the consumer in accordance with the actual cost.

退款时间 – Refund of Payment

对于退回的货品,经验明无误后,Speedo将在退货商品入库后7天内发起退款操作。货款将通过原付款方式退回。退款的到账时间取决于不同的支付方式,敬请谅解。

In the case of goods to be returned – after the product has been verified and after it has been returned to the warehouse Speedo China will execute a refund within 7 days. The refund will be processed via the same payment method that the item was bought with. The time required for the funds to arrive in the buyers account depends on the original payment method used, we thank you for your understanding.